KNOWLEDGE SERVICES
The Knowledge Services sector which encompasses IT software development, Knowledge Process Outsourcing / Business Process Outsourcing industry, IT and IT enabled services and IT Training Centres, has tremendous potential to emerge as a key growth sector in Sri Lanka. Given the quality of students, level of English and literacy, and the proximity to India, Sri Lanka is in an ideal position to develop into a high value added IT / KPO services provider. The Industry has set the target of Export revenues of US$ 1 Bn and Employment of 100,000 by 2016 and well on the way to achieving them.
There are over 100 software developments operations in Sri Lanka which caters to both independent and captive markets. Sri Lankan companies have been able to develop software products of their own which have earned them international recognition.
Leading software companies include Millennium Information Technology (Pvt) Ltd, Virtusa (Pvt) Ltd, Industrial and Financial Services R & D International (Pvt) Ltd. (IFS), Metatechno Lanka Company Ltd. and WSO2 Lanka (Pvt.) Ltd, Intel Software (Pvt) Ltd.
The KPO / BPO industry is an emerging sector in Sri Lanka. A still nascent industry, within its short history since 2000, KPO / BPO sector has come a considerable distance while being able to attract some of the BPO / KPO giants in the world. Sri Lanka is growing in reputation for niche areas of Financial and other Professional Services, Transaction processing and Document management, and call centre services thanks to high literacy rates (approximately 92%) and growing accounting graduates pool.
Leading KPO/BPO companies include: HSBC Data Processing Lanka (Pvt.) Ltd, WNS Global Services (Pvt.) Ltd, R R Donnelly Outsource (Pvt) Ltd, Amba Research Lanka (Pvt.) Ltd, Hellocorp (Pvt.) Ltd.
IT enabled and IT related Services sector identify projects which require extensive use of information technology for the provision of services such as Server farms, Business Services etc. current there are close to 30 companies operating under the Board of Investment of Sri Lanka. Dialog Business Services (Pvt.) Ltd, Hayleys Business Solutions (Pvt) Ltd. are some of the leading companies in this segment.
Dialog Business Services (Pvt.) Ltd, MphasiS Lanka (Pvt) Ltd, hSenid Mobile Solution (Pvt) Ltd, Heyleys Business Solutions (Pvt) Ltd.
Sub Sector
Whom to Contact at Board of Investments of Sri Lanka
| Contact person | Contact Details |
|---|---|
| Mrs. Renuka Dassanayake Deputy Director |
Tel: +94 11 242 7240 E mail: renukad@boi.lk |
| Ms. Thamari Batuwanthudawa Deputy Director |
Tel: +94 11 2543040, 2427342 E mail: thamari@boi.lk |
| Mr. Sujeewa Subasinghe Assistant Director |
Tel: +94 11 2543040, 2427248 E mail: subasinghes@boi.lk |
| Mrs. W.S Irangani Assistant Director |
Tel: + 94 11 242 7037 E mail: iranganiw@boi.lk |
- HSBC Global Resourcing (UK)
- Virtusa
- IFS Bn
- WSO2
- R R Donnelly Outsource (Pvt) Ltd
- Amba Research Lanka (Pvt.) Ltd.
- Hellocorp (Pvt.) Ltd
- Asia Pacific Institute of Information Technology Lanka (Pvt.) Ltd (APIIT)
- Millenium Information Technology (MIT)
- WNS (Holdings) Ltd
- 99X Technology Ltd